Products

PTZ Cameras

Aver CAM550 Dual Lens PTZ Cam CAM550 Aver

Product Code: AF-CAM550

Brand
Aver
RRP $2,749.00
 
 
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3 Year
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Native Resolution 4K
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AVer CAM550


4K Dual lens PTZ Conferencing Camera

Product Specifications

Dual Camera

PTZ optical zoom lens

  • Image sensor: Sony 4K EXMOR, crystal clear in any lighting
  • Frame rates: (16:9) 4K 30fps; 1920 x 1080, 1600 x 900, 1280 x 720, 960 x 540, 848 x 480, 800 x 448, 640 x 360, at 60, 30, 15fps; (4:3) 1280 x 960, 800 x 600, 640 x 480 at 60, 30, 15fps
  • 24X Zoom*: 12X optical; 2X digital zoom
  • Wide field of view: DFOV 85°; HFOV 76°; VFOV 46°
  • Lens focal length: 3.9mm (wide) ~ 47.3mm (tele)
  • Lens F#: 1.8 (wide) ~ 2.8 (tele)
  • AE, white balance: auto, manual override via PTZApp 2
  • True WDR up to 120db: Superb backlight compensation technology for optimizing light balance in high-contrast conditions*
  • Minimum focus distance: 1.5m
  • Motorized Pan & tilt: Pan: ±170°;Tilt: +90° (up) -30° (down)
  • Preset number: 10 via IR remote, 128 via RS232

Secondary fixed lens (AI lens)

  • Image sensor: Sony 4K EXMOR
  • Frame rates and resolution set according to PTZ lens settings
  • Wide field of view: DFOV 95°; HFOV 78°; VFOV 50°

Features

  • Dynamic auto framing: secondary AI lens detects all participants, new participants trigger PTZ lens to dynamically frame all participants.
  • Preset framing tracks both preset area and speaker*
  • Simultaneous 3-way output: USB, HDMI and IP connections
  • Gesture control provides intuitive camera controls
  • HDMI Picture in Picture (PIP) function
  • Smart gallery** function offers great visibility for individual participant in the meeting room
  • Cableless access to meetings: Get rid of USB cable connections with AVer virtual USB streaming technology** (One RJ45 cable transfers IP streaming to USB.)
  • Audio tracking support: Integration with 3rd party ceiling microphone (Shure/Sennheiser) via AVer Preset Link** function

Connectivity

  • USB type-B 3.1 connector, backward compatible with USB 2.0
  • 12V/2A DC jack power adapter
  • Mini DIN9 for RS232 in & out connection (VISCA control panel and camera daisy-chain)
  • IP (RJ45)
  • HDMI
HDMI & PoE
  • HDMI 1.3: 1080p 30fps/ 60fps
  • PoE+: 802.3at


Video Format

  • YUV, YUY2, MJPEG
  • Network video compression format: H.264, H.265
  • Network protocol: RTSP, RTMP

USB

  • 3.1 Gen 1, backward compatible with USB 2.0
  • UVC 1.1 (USB video), UVC1.5*
*UVC1.5 utilizes a different platform environment and requires an extra FW upgrade. Please contact technical support for more details.

Control

  • IR remote control
  • VISCA/pelco P/pelco D via RS232 (128 preset points via VISCA command)
  • Remote side: VISCA over IP, IP (RJ45)
  • UVC plug and play
  • WebUI: Browser IP access via Chrome. (Not support IE)
  • OSD setting: HDMI out to TV monitor
  • PTZApp 2

Power Supply

  • AC 100V–240V, 50/60 Hz; Consumption: 12V, 2A
  • PoE+: 802.3 at

Free Applications for Meeting Collaboration (For Windows® and Mac® computers)

  • EZManager 2: Camera Central Management Software
    • Remotely group FW/SW upgrades, control the camera, and manage settings
  • PTZApp 2: Camera Settings Software
    • Smart gallery/Virtual USB streaming/Preset Link
    • View live video, participant metrics, and meeting-interval information
    • Enable Skype for Business far-end control
    • Upgrade firmware automatically/manually
    • Control the camera
    • Set parameters and adjust the camera image
    • View operation status, diagnose issues
  • EZLive: Broadcasting Software
    • Multi-camera real-time streaming, annotating, image capturing, and video recording

Environment Data

  • Operation temperature: 0 to 40°C
  • Operation humidity: 20% to 80%
  • Storage temperature: -20 to 60°C
  • Storage humidity: 20% to 80%

Dimensions

  • Package dimensions: 253(L)*253(W)*271(H) mm
  • Package weight: 4.8KG
  • Camera: 170.8 (L) X 190.5 (H) X 173 (D) mm/ 2.1kg
  • Remote control: 200 x 50 x 121mm/90g

Package Contents

  • CAM550 unit
  • Power adapter (10 ft/3 m)
  • USB 3.1 type-B to type-A cable (3m)
  • Remote control
  • Mini DIN9 to mini DIN8 RS232 adapter cable
  • HDMI cable (3 m)
  • Wall mount bracket and screws
  • QR code card
  • Tripod screw
  • Drill paper 

Optional Accessories

  • Mini DIN8 to D-Sub9 cable
  • Ceiling mount*
  • Foldable TV mount
  • USB2.0 type-B to type-A cable (5 m)
  • USB 3.1 Extension Cable (10 m/20 m/30 m)
*CAM550 is a dual lens camera and doesn’t support upside-down installation. For ceiling mounting, please purchase the AVer ceiling mount.

Security and Mount

  • Kensington lock
  • 1/4” tripod mounting screw
  • Camera wall-mount bracket included
  • Optional foldable TV mount
  • Optional ceiling mount

System Requirements

  • Windows® 7/10
  • MacOS X 10.7 or later
  • Google Chromebook™ version 29.0.1547.70 or higher

Hardware Specs

  • 3.2 GHz Intel® Core™ i5-4460 processor
  • 4 GB RAM or more
  • USB 3.1 port, backward compatible with USB 2.0

Compatible Applications

  • Zoom, Microsoft® Teams, Skype, Skype for Business, Google Meet, RingCentral, BlueJeans , Intel® Unite™, Fuze, Adobe® Connect™, CyberLink U Meeting®, Cisco WebEx® GoToMeeting™, LiveOn, Microsoft® Lync™, TrueConf, V-Cube, Vidyo, vMix, WebRTC, Wirecast, XSplit

Product Documents

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Shipping

Orders placed though the Amber Technology website are despatched from our Sydney warehouse. Orders placed before 1.00pm Sydney time (for items in stock) will generally be shipped on the same day. 

We ship using Startrack Express. We deliver Australia-wide to residential, business and PO box addresses.

Shipping is free for all orders over $275 including GST (effective 1 March 2018). There is a $22 (including GST) shipping and handling charge for all orders under $275 including GST. 

Tracking

You can track your shipment through the web sites of our couriers:

Star Track Express 

Tracking numbers for your order can be found in the order history section of your dashboard. If you have any questions regarding shipping, please contact us.

Warranty

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

All items purchased from Amber Technology will be covered under warranty. The duration and terms of this warranty are specified by the manufacturer unless otherwise stated. Warranty information is available on the individual product listings on this site.

Refurbished items will include a 12 month warranty unless otherwise stated.

Please contact us if you have received an item which has been damaged in transit or is otherwise not working correctly when you receive it. Subject to availability, we will arrange for a replacement item to be despatched and for the faulty item to be returned to us. 

Amber Technology maintains a nation-wide network of carefully selected Authorised Service Agents to ensure that you are never far from convenient, expert technical and service support. If your item develops a problem and requires servicing under warranty, please contact your local Authorised Service Agent.

Stock Availability

The availability of stock is communicated via the indicator of each product listing page. "Available" means that reasonable stock is in our warehouse, ready for immediate shipment. "Limited Stock" means that we have only a small number of items in stock. "Out of Stock" means this item is currently unavailable for immediate shipment - orders placed for ‘Out of Stock’ items will be fulfilled as soon as replacement stock arrives.

"Special Order” items are products that are not generally kept in stock in Australia. Lead times for Special Order items vary depending on country of origin, manufacturer’s stock levels, factory production schedules and/or incoming shipment transit times. Please contact us for an estimate as to the likely lead time. Please note that finalized sales for special order items cannot be cancelled.

Refurbished items

If refurbished stock is available, this will be shown on the summary page for the product. If a product listing only allows you to choose refurbished stock, we are not holding new stock and we can no longer obtain new stock.

Refurbished items are always in perfect working order and will include all accessories. Refurbished items are may

  • have a damaged carton
  • have been used for demonstrations
  • have been repaired
  • have minor imperfections that do not impact performance.

Refurbished items include a 12-Month warranty unless otherwise stated.

Technical Support

Please visit the Get Support page to find a service agent, log a service ticket, or ask a technical question about your product.

Returns

Please contact us if you have received an item which has been damaged in transit or is otherwise not working correctly when you receive it. Subject to availability, we will arrange for a replacement item to be despatched and for the faulty item to be returned to us.